Published August 23, 2016 by

Chevrolet today said it is expanding its Teen Driver technology this fall to nine nameplates, covering 64 percent of the brand’s sales. # Source: Automotive News Breaking News Feed

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Published August 22, 2016 by

In case you missed it, we labeled 2016 as The Year of Emotion in our annual listing of CX trends. To help organizations better understand customer emotions, we created the Intensify Emotion Movement. Why did we put so much of a focus on emotion? Because it drives loyalty. We tapped into our…

Read More The (Large) Connection Between Emotion And Loyalty

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Published August 22, 2016 by

At the Pebble Beach Concours d’Elegance Mercedes-Benz has revealed the Vision Mercedes-Maybach 6, a large, sleek coupe with an extreme design and an electric drivetrain. # Aston Martin has announced the Vanquish Zagato Volante, the open version of the sportscar developed in partnership with the Italian design studio. # Source:…

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Published August 22, 2016 by

Volkswagen dealers are fighting to keep sales staff intact as U.S. sales continue to fall and the automaker’s diesel emissions cheating scandal drags into a 12th month. # Source: Automotive News Breaking News Feed

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Published August 21, 2016 by

Toyota said it restarted its Venezuelan factory after six months without producing vehicles because of hard currency shortages, good news for the South American nation suffering a roiling recession that has closed many factories. # Source: Automotive News Breaking News Feed

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Published August 20, 2016 by

Lamborghini’s $2.3 million Centenario Roadster is so exclusive, it sold out before its debut today at Monterey Car Week. # Source: Automotive News Breaking News Feed

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Published August 19, 2016 by

A Texas man said the Autopilot mode on his Tesla Model S sent him off the road and into a guardrail, bloodying his nose and shaking his confidence in the technology. # Source: Automotive News Breaking News Feed

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Published August 18, 2016 by

Genesis, Hyundai’s new luxury division, today said it will be the first company to allow users to control a variety of car functions remotely using Amazon Alexa voice commands. # Source: Automotive News Breaking News Feed

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Published August 17, 2016 by

We study 100’s of companies that use Net Promoter® Score (NPS®) and work with dozens of others that are in different stages of NPS deployment. We also publish one of the most comprehensive annual NPS benchmark studies. This gives us a unique view on how organizations use this popular customer experience metric.…

Read More My Latest 9 Recommendations For NPS

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Published August 17, 2016 by

A former Wal-Mart employee with intellectual disabilities will receive $90,000 from the company to settle a federal disability discrimination lawsuit, the EEOC said. # Source: Disability Scoop

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