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After an inspiring weekend at the 2017 World Congress of Positive Psychology in Montreal, I decided to take a look at some of our data that connects positive psychology with customer experience. I started by examining the question: Does the innate happiness of a consumer influence how she perceives her…

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Ford is shaking up its design staff to shorten product development cycles and better define the group’s overarching strategy with the formation of two key staffs: one covering cars and crossovers, and another handling trucks, SUVs and commercial… # Source: Automotive News Breaking News Feed

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Greywolf, Politecnico di Milano Master in Yacht design project, is a 40-meter explorer yacht concept designed for owners who want to travel with no limit in their destination and activities onboard. # Source: News – Car Body Design

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Greywolf, Politecnico di Milano Master in Yacht design project, is a 40-meter explorer yacht concept designed for owners who want to travel with no limit in their destination and activities onboard. Source: News – Car Body Design

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A House panel approved a major proposal to allow automakers to deploy up to 100,000 self-driving vehicles without meeting existing safety standards and bar states from imposing driverless car rules. # Source: Automotive News Breaking News Feed

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We just published a Temkin Group report, Renovating Your Voice of the Customer Program. Here’s the executive summary: Voice of the customer (VoC) programs are essential to any customer experience effort. In recent years, VoC efforts have continued to expand Read More … Source: Customer Experience Matters®

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Takata’s bankruptcy filing was meant to draw a line under the auto industry’s biggest safety recall, but last week’s announcement of more airbag inflator recalls suggests automakers could face fresh liabilities. # Source: Automotive News Breaking News Feed

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A U.S. House subcommittee will vote on Wednesday on a sweeping proposal to allow automakers to deploy up to 100,000 self-driving vehicles without meeting existing auto safety standards and bar states from imposing autonomous car rules. # Source: Automotive News Breaking News Feed

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In this post, I examine the 2017 Temkin Effort Ratings for the U.S. and UK, which is one of the components of the overall Temkin Experience Ratings, the openly available standard for CX metrics. In January 2017, we surveyed 10,000 Read More … Source: Customer Experience Matters®

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Mazda is recalling 19,000 cars in South Africa due to airbag safety concerns as the Japanese carmaker extends a global recall. # Source: Automotive News Breaking News Feed

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